Refund policy

Return and Refund Policy

We accept return requests within 30 days of delivery only for defective, damaged, or incorrect items.

To request a return, contact us at novonamarket@gmail.com with your order number, a description of the issue, and clear photos or videos showing the defect.

Once your request is reviewed and approved, we will provide return instructions and offer either a replacement or a refund.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items returned without prior approval will not be accepted. We do not accept returns for change of mind, incorrect size or color selection, or damage caused after delivery.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.